SURVEYS

SURVEYS

Turn feedback into improved experiences to delight your customers
Turn feedback into improved experiences to delight your customers
Our complex applications are simple by design

TEXT MESSAGE SURVEYS

TEXT MESSAGE SURVEYS

Make it conversational

Collecting new reviews has never been easier. IMMPAKT sends customers to top review sites to share their feedback.

AI-POWERED INSIGHTS

AI-POWERED INSIGHTS

Hard data. Easy learnings.

What to do with all your newfound customer sentiment data? Have Athena AI make it organized and actionable. Identify areas for improvement, stack rank your locations, and turn negative feedback into opportunities for growth with support tickets automatically pushed to the right people.
Hard data. Easy learnings.
What to do with all your newfound customer sentiment data? Have Athena AI make it organized and actionable. Identify areas for improvement, stack rank your locations, and turn negative feedback into opportunities for growth with support tickets automatically pushed to the right people.
POST-SURVEY INTERACTIONS

POST-SURVEY INTERACTIONS

Transform responses into reviews and referrals

IMMPAKT Surveys is perfectly suited for the next generation of marketing. Because we go a step further, giving you the option to add referral and review requests at the end of every survey. Get Increased review volume, a boosted online reputation, and a steady flow of qualified leads - all driven by your happy customers.

CUSTOMIZE AND AUTOMATE

CUSTOMIZE AND AUTOMATE

Survey in seconds, not days

IMMPAKT makes surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.
Survey in seconds, not days
IMMPAKT makes surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.
EXPERIENCE SCORE

EXPERIENCE SCORE

Normalize your feedback

Multi-touch, omnichannel, and normalized, Experience Score is the all-in-one metric for capturing VoC and measuring customer experience. Turn surveys, text, chat, and more into signals to inform how you reach your customers.

SEND SURVEYS LIKE NO OTHER
Surveys + Reviews and Referrals
End your surveys with a Review request for improved online reputation or send referral requests to each respondent in a single click.
Text Message Surveys
End your surveys with a Review request for improved online reputation or send referral requests to each respondent in a single click.
THE EXPERIENCE MARKETING PLATFORM
BRING IT ALL TOGETHER

IMMPAKT Surveys provides the in-the-moment insights you need to delight your customers. Our Experience Marketing Platform provides the rest of the tools-helping you attract new leads using happy customers and amplify your growth, automatically.

Powerful ALONE Disruptive Together
IMMPAKT is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Surveys.
IMMPAKT is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Surveys.