Your secure texting platform

Why IMMPAKT?

Secure business texting software helps your customer service team work faster, collaborate efficiently, and standardizes your brand voice while instilling trust in your customers and keeping their privacy top of mind. Monitor all of your team's conversations in one place and use our data analysis tools to measure progress.

Plug and play

We make set up easy so that you can start texting as a business immediately. Plus it's native texting, so no need for your customers to install an app.

Use your current number

Add texting functionality to your existing phone number so your customers don't have to learn a new one.

Set up a new number

Get a new phone number--or multiple numbers for different parts of your business.

Start meaningful conversations

Your customers want direct, real-time conversations, but personal communication can be difficult to scale. Our platform lets you securely talk to more people at one time, without losing that human connection.

Add a dash of personality

Talk to customers like you would friends or family. Use emojis to add context and send links, images, and other file attachments to upgrade conversations.

Streamline your process

Centralize your customer experience efforts and automate your process by working efficiently as a team. After you've started texting, analyze data to improve your work.

Boost efficiency

Make your work easier and resolve more conversations with tools that let you do more in less time.

Message templates

Use our shortcuts feature to create standard answers to common customer questions, so that you can respond instantly.

Automatic responses

Schedule text messages in advance, or set up automatic replies to incoming text messages triggered by keywords.

Reach more people

For those times when you need to send the same message to a long list of people. Personalized messaging can work at scale—when you have the right tools.

Send texts to multiple customers—or all of them—at once. Schedule announcements in advance, segment your audiences, and measure responses.